To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.
If you refuse any shipments from Eephorea, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.
If your tracking information states that your package was delivered and you have not received it. You must address this with your postal service. Eephorea does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered.
Just a reminder that you will receive your order 7 to 21 days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.
Majority of all orders arrive between 7 to 14 days, but in very rare instances, please allow up to 21 days.
|Canada||5 – 10 Business Days|
|5 – 10 Business Days|
|International||5 – 10 Business Days|
Once your order is verified and your payment is approved, processing begins. This takes approximately 3 - 5 business days -- not including weekends or holidays. After processing, orders are shipped from the Eephorea's warehouse located in Dallas, Texas. If an invalid address was provided at the time of order, you will receive an email from Customer Support Team requesting a new address to ship to which may prolong processing times.
You will receive a confirmation email once your order is shipped. Domestic orders are shipped via Canada Post or United States Postal Service. Both entities deliver packages Monday through Friday.